Head Hunting
In collaboration with the market giants, we help our clients/partners find the optimal solution for their HR/recruitment needs. We believe each and every employee plays a vital role in the success of any organization. Hence, the same should not be compromised upon.

Mystery Shopper Service Provider
Quality, reliability and strong work ethics are our foundation to success.

We offer a variety of mystery shopper programs and tools that can help you in your efforts to increase your sales and company growth in this contemporary world. By utilizing our customer service mystery shopping evaluation program, you will benefit by:

• Our secret shoppers help you gain insight into what your customers believe about your products
• Increased profitability through higher closing rates
• Growing your repeat base of business due to higher customer service satisfaction
• Our Mystery shopping program offers the ability to learn specific areas your employees could benefit from by additional training
• Higher retention rates due to increased job satisfaction among your sales associates

Training Need Analysis
Training need analysis is an essential requirement to the design of effective training. The purpose of training need analysis is to find out the gap between required effective performance and present level of performance.

Why training need analysis?
The main objective of training need analysis is to determine whether resources required are available or not. It also helps us to plan the budget of the company, areas where training is required, and also highlights the circumstance where training might not be appropriate but requires alternate action.

Levels of Training Need

Corporate need and training need are interdependent because the organization performance ultimately depends on the performance of its individual employee and its sub group.

Organizational Level
Training need analysis at organizational level focuses on strategic planning, business need, and goals. It starts with the review of internal environment of the organization such as, procedures, structures, policies, strengths, and weaknesses and external environment such as opportunities and threats.

After doing the SWOT analysis, weaknesses can be dealt with the training interventions, while strengths can further be strengthened with continued training. Threats can be reduced by identifying the areas where training is required. And, opportunities can be exploited by balancing it against costs.

Individual Level
At individual level, training need analysis focuses on each and every individual in the organization. At this level, the organization check whether an employee is performing at desired level or the performance is below expectation. If the difference between the expected performance and actual performance comes out to be positive, then certainly there is a need of training.

However, individual competence can also be linked to individual need. The methods that are used to analyze the individual need are:

• Performance and appraisal review
• Peer Appraisal
• Competency assessments
• Subordinate appraisal
• Customer feedback
• Self-assessment/self-appraisal

Operational Level
Training Need analysis at operational level focuses on the work that is being assigned to the employees. The job analyst gathers the information on whether the job is clearly understood by an employee or not. He gathers this information through technical interview, observation, psychological test; questionnaires asking the closed ended as well as open ended questions, etc. The job analyst also gathers information on the tasks needs to be done plus the tasks that will be required in the future.

Based on the information collected, training Need analysis (TNA) is done.

Technology Needs Assessment
Technology is playing a vital role in every organization now a day. Due to high competition, everyone is willing to take some competitive advantage to become successful or to maximize profits. For this purpose, Zigron uses its experience in using advanced technologies, its technical expertise, and its communications skills to make an accurate determination of how the client wants and expects technology to function in its new facility. Some of the steps in this process include the following:

• Reviewing your organizational requirements, work environment, and work culture in assessing your technology needs using techniques such as user requirement studies and focus groups;
• Determining what technologies will work best for you;
• planning for your future technology needs; and
• Providing feedback in language that can be understood by a range of audiences, accompanied by technical back-up.

Market Research
In this world of competition where everyone wants to be an icon & also keen about profit maximization, there is a need for proper identification of market for your product/service. This is all dependent on market research through which you get knowledge about your target audience.

Zigron helps you to find right places for right product/service through deep research done by its dedicated researchers. This leads you to profit maximization even in this contemporary world.

Our Research Consultancy team has links across industry and government, and is able to network with universities and research centers within the Pakistan and beyond. The major aim is to manage or conduct high-class research that enables our clients to achieve their business plan objectives.

Market Survey
Market surveys--where you actually speak to members of your target audience--are an important part of market research. You can choose to hire a company to do it for you, but conducting the interviews yourself will most likely give you a much better idea of the needs of your target audience and will provide you with insights that you might not otherwise have gleaned.

Zigron helps you in conducting the effective, useful and reality based surveys which help you to position yourself in saturated market.