Accounting for Non-Accountants
Accounting is very important to every organization. No matter what activity the organization is engaged in, financial considerations will always be involved. It is therefore very important that all executives should have some basic understanding of accounting principles.

Budgeting for Managers
This course is basically designed to provide non-financial executives and managers with an understanding of the importance of budgeting, the process of budgeting, and how to utilize budgets as a control mechanism.

Computerized Accounting with QuickBooks
This course is designed to learn how to use the world’s most popular PC-based package QuickBooks, to make your bookkeeping easy and insightful. This course is appropriate for any recent version of QuickBooks.

Finance for Non-Financial Managers
As accountability is becoming increasingly important within the development sector, financial management is getting more and more attention within our work. Proper financial management is crucial to be accountable towards funding agencies, governments and other stakeholders. Financial management also contributes to effective and efficient operations within project, programs and organizations. This course will equip non-financial managers with the necessary understanding of financial management.

Entrepreneurial Operational Excellence
This course for managers of companies of all sizes uses lectures, interactive discussions, case studies, and participant presentations to educate attendees o¬n how to more effectively create shareholder value in their organization through operational excellence.

Requirements Management with Use Case Training Courses
Organizations have recognized for sometime now that effective Supply Chain Management is a real source of competitive advantage and a driver of organization profitability and efficiency. This program is intended to provide supply chain and logistics managers with an understanding of best practice in this area, and knowledge of how smart organizations around the world are using state-of-the-art thinking to produce real change and smarter processes.

Next Generation Supply Chain Management
This two days course is designed to provide training in requirements management with use-case modeling techniques. The focus is on eliciting and managing the changing requirements of a project: analyzing the problem, defining the vision and feature requirements, defining software requirements and requirement attributes, maintaining traceability, change management, and impact analysis for project scope management. The course shows how use-case modeling and requirements management techniques are used to define and document requirements that meet stakeholder needs.

Project Quality Management
Your project may be the most effectively planned and controlled, but if it doesn’t deliver a high-quality product that meets the needs of the customer, you haven’t succeeded. In this course participants will learn how to control the qualitative as well as quantitative measures of the whole project to get success in planned project which shows the quality of that particular project.

Process Management
This process management course provides you with proven tools to successfully implement business improvements including process mapping techniques…documentation of standard operating procedures…and value-added vs. nonvalue-added activity analysis to successfully implement process management improvements.

Supplier Agreement Management
The complexity of applications, the sophistication of users, the need for high quality deliverables, the search for high quality development staff and the drive to improve organizational operational efficiency are forcing organizations to adopt strategies that require us to obtain development and maintenance from suppliers internal and external, far and near. But how effective are in making that decision, evaluating and selecting the delivery party, develop an agreement and manage that relationship in order to achieve the objectives that we have set ourselves. This workshop will examine practices used for effective Supplier Agreement Management (also known as software acquisition management or vendor management), and provides examples of process assets used in the industry for acquiring software from suppliers (vendors).

Technology Management
The Technology Management Program focuses on the importance of management in a technical environment and encompasses various aspects of technology such as engineering, pharmaceutical, chemical, and other technical enterprises. The program links technical and business cultures to create an integrated function of the technology based organization.

In order to bridge the gap between technology and business domains, the program discusses how to integrate technology into the organization's business plan; promote cross-disciplinary team building; manage technology-driven change; provide a hospitable environment for innovation and developing integrated systems.

Basic Writing Skills
This program provides a foundation for those who need additional exposure and grounding in basic writing essentials. The course thus provides a bridge to a subsequent full-fledged Effective Writing Skills program. The overall objectives are to create an appreciation of what workplace writing means, to provide an understanding of basic tools and grammar, and to create a renewed interest in learning to write better.

Communication Skills
This course will enable you to practice the skills needed for building strong relationships and improve your communication and influencing skills, in order for you to achieve your goals.

Communication Skills for Support Staff
The purpose of this training is to instill a level of confidence in situational Spoken English and basic writing skills for support staff such as a reception duty staff, security guards, drivers, catering staff, janitorial staff etc. This is achieved by exposing them to English-only instructional classes and practice in specific situations such as handling visitors, taking messages or calls, dealing with senior management or expat staff and other day to day activities.

Delivering Effective Presentations
Delivering effective presentations is a common activity that nearly everyone at work has to do in today's business environment. The question is - do you enjoy doing them? and are you any good at them? This course is designed to provide you with the skills, knowledge, techniques and strategies to deliver winning presentations so that you can get your point across in a confident manner and get rid of those nerves and fluffed lines!

Effective Communication through Transactional Analysis
Transactional Analysis can help executive’s model appropriate interactional behavior among co-workers, be more effective in meetings, and achieve a more effective level of interpersonal relationships. At a deeper level, Transactional Analysis can form the basis of decisions that bring about important life changes thereby facilitating critical steps in personal and professional growth.

Effective Writing Skills
Effective writing clearly and logically tells a reader what they are required to know and what is expected of them in terms of a reaction or behavior. If your written communication, whether reports, proposals, email, letters, publications etc is not achieving this purpose, then this course provides the solutions. This 3-day course is participant-focused, with the facilitator guiding participants through a learning process. This process is strongly activity-based, with participants working and learning through real, relevant activity related to their declared professional requirements.

Advanced Communication Skills
This is a 2 day in-company course designed to develop advanced communication techniques and strategies. Communication goes far beyond the actual words that you say.

More importantly it's how you say it and the way that you act while you're saying it. It depends on the other persons view of the world and their preferred learning style with regards to absorbing information and what you say that will determine whether you are successful in this area or not. Effective communicators can elicit all of the action signals and communication strategies from a person and adopt their style to make sure that their communications are effective.

This course is all about providing you with the communications armoury for you to be able to communicate effectively with anyone and at any level, it goes far beyond a beginners guide to communication and focuses upon some more of the advanced communication techniques available.

Communication boot camp
This unique, three-day course is designed to give you a strong foundation in essential communication skills and competencies. Through practice sessions and role plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.

Negotiation skills
Whether it’s allocating resources for a project, funding a new initiative or establishing a supply chain for a new product or service, negotiation is inevitably at the heart of the process. This is especially true when the economy is in a downturn, and priorities and resources are subject to change with little or no warning. But few people understand the structure, techniques and approaches available to them as they seek to positively influence an outcome.

This training program gives you a step-by-step guide to effective negotiation. You must identify the problem, understand it from the other’s perspective, generate alternative solutions, and select a solution that benefits both sides. All parties need each other to achieve their goals. Negotiation focuses on solving the problem and closing the gap between what both parties want.

Technical writing
The Technical Writing program is designed for anyone who wishes to develop their technical writing abilities to a professional level. Students will learn research methods, audience considerations, style, drafting and revision techniques, how to work in a collaborative environment, and more. A variety of media and formats will be studied, including websites, emails, proposals, memos, and instructions.

Basic IT and Internet Skills
Delivering effective presentations is a common activity that nearly everyone at work has to do in today's business environment. The question is - do you enjoy doing them? and are you any good at them? This course is designed to provide you with the skills, knowledge, techniques and strategies to deliver winning presentations so that you can get your point across in a confident manner and get rid of those nerves and fluffed lines!

Desktop Publishing
This program provides a foundation for those who need additional exposure and grounding in desktop publishing essentials. The overall objective of this program is to provide assistance for both designers and non-designers to create impactful visual communications for professional or desktop publishing.

Microsoft Excel
Microsoft Excel is the MS Office 2003 / XP spreadsheet and analysis program. It gives professionals the tools they need to manage critical business data, and everyday users the power to get the most out of their information.

Microsoft Office
This intensive course is designed for those who are beginners or who need a refresher in the overall suite of applications within MS Office. This entirely hands on course includes specially prepared exercises that give participants practical exposure to Word, Excel, Powerpoint and Outlook.

MS Excel Advanced
Microsoft Excel is the MS Office spreadsheet and analysis program. It gives professionals the tools they need to manage critical business data, and everyday users the power to get the most out of their information. It provides an impressive array of tools for planners, engineers, accountants and operations staff to handle and analyze data This course aims to show the participants how to create more sophisticated worksheets, incorporating advanced formatting options, charts and graphics.

Aligning Corporate Learning with Organizational Strategies
In spite of the large amounts of money spent on corporate learning and development each year, there is a growing body of evidence to suggest that training events and workshops may have in many cases negligible impact o¬n the individual's job performance. The challenge, therefore, is for organizations to more effectively align corporate learning with business results.

Consulting Skills for HR Managers
Dynamic changes required in organizational structures, practice and systems frequently imply staffing, people development and cross-departmental issues. More and more, organizations are looking to their own HR professionals to solve such problems as internal consultants. This workshop offers the opportunity for individuals who are new to consulting work whether internal to the organization or external to raise their awareness of the role of a consultant, to recognise their own potential as a consultant and to identify the potential for transferring their existing skills to consultancy work.

Effective Selection Interviewing Techniques
Developing a protocol against which candidates are screened is vital. Carefully developing person specifications and interviewing using competency-based behavioral interviewing techniques greatly increases the accuracy of hiring decisions. If interviews are conducted skillfully, hiring failures will also be drastically reduced.

HR Management
Managing people is o¬ne of the most critical issues of organizational management. No matter whether an organization is a non-profit, start-up enterprise, or mature business, employees are crucial to achieving objectives, delivering results and ensuring success. Effective Human Resource Management (HRM) is now known to be a fundamental aspect of successful management and organizational success.

Performance Management and Appraisal
Setting expectations and giving accurate, diagnostic feedback to employees about job performance is a key task managers have to undertake. Conducting productive appraisals is even more critical when salary increases and variable bonuses are linked to performance. It is vital to ensure that a sound system of performance management and appraisal is in place in order to optimise employee potential.

Talent Management
Organizations need to constantly focus o¬n maintaining a competitive edge. They will achieve this if they hire the right people for the right job, harness the talent of their people to achieve optimal performance, and ensure that the corporate culture rewards and affirms exemplary performers. This 2-day workshop gives managers an opportunity to stand back and reflect o¬n the extent to which their organizations and teams are truly committed to attracting, managing, retaining and rewarding talent. At the end of the program, participants will appreciate the steps required to create a more enabling environment for talent management.

Recruitment, Interviewing and Selection training
Team leaders, managers, human resource officers and consultants are often required to lead or participate in the selection of staff. It is a key job responsibility. The wrong choice can have significant impacts on personal and organizational productivity.

This one day selection and interviewing program is for managers, team leaders, consultants and others involved in recruiting and selecting new staff or employees (including interviews).

Understanding Employee relations
Employee Relations is known as the relationship between employees and the employer. Effective relationships are built on an understanding of what is expected of each party and what can happen when one party or both parties don’t live up to the other’s expectations. Employees and managers need a practical understanding of what is expected in today’s workplace so that organizations can attract, retain and develop the best talent in order to be successful. Our Employee Relations Training Course helps individuals increase their effectiveness in working with others.

People Management
Managing people effectively means you’ll resolve conflicts less painfully, delegate critical tasks more efficiently, energize your employees and transform resistance into support!

Utilizing extensive practice in the principles of emotional intelligence, Successfully Managing People underscores the importance of self-awareness in developing sensitivity to and better communication with others. You’ll leave this three-day seminar well versed in the most effective methods for managing people, including dealing with difficult people…winning cooperation and trust…and ensuring that your people’s values and your organization’s goals are in sync.

Coaching Skills for Managers
A fun, highly participative and practical course designed to provide you and your managers with the tools and skills necessary to become an outstanding coach. Coaching is the quickest and most effective method of developing members of staff. Good coaching and performance management leads to self-motivation and an attitude that is oriented towards solutions and continual improvement rather than problems and avoidance. This course helps turn managers into effective coaches.

Developing and Managing High Impact Teams
What causes organizations to excel is the degree to which teams work well together. How does a team leader constantly refresh team spirit and sustain the enthusiasm for team work and high performance? How can a team achieve high impact by building on its strengths? This course will answer these questions and cover other aspects of successful team building and management.

Performance appraisal
Performance appraisals are a critical tool for aligning employee performance with the goals of the organization. They also provide a key point of contact between managers and their people. Yet there are few tasks managers dread more. This new Self-Study course will equip you to meet this managerial challenge with confidence and enthusiasm. Learn how you can make the performance appraisal process deliver maximum value to both the organization and employees.

Supervisory Skills
Change is the norm. You are responsible for your own productivity and that of your staff. The diversity of your team is changing…your day-to-day dealings may now include colleagues, your boss and senior management who have different interests and viewpoints.

This management skills seminar equips you with proven supervisory techniques that you can put into action immediately…plus the tools savvy supervisors use to plan, organize, communicate and monitor effectively in every situation. With the help of these basic management skills, you’ll be able to examine your daily responsibilities outside of the office, in the company of your peers…to learn “the ropes” of management…and to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

Visionary Leadership
This course of visionary Leadership increases efficiency by moving decision-making responsibility to the frontline. Participants are taught to achieve efficiency in better ways. To make frontline responsibility effective, leadership must give workers opportunity to develop quality decision-making skills and learn to trust them.

Creative Problem Solving
This training program combines creative and analytical approaches to problem solving and reinforces participants’ critical thinking skills. Participants improve their ability to separate fact from inference when defining problems. Emphasis is placed on selecting relevant problem solving processes for each situation. Participants learn and apply a model that allows them to tackle a range of managerial problems. In groups and individually, participants apply the training techniques to actual on-the-job problem in order to take a more powerful role in decisions affecting them.

Strategic Planning
This training course has been created for investors, business owners, directors, managers, executives and analysts who need to develop strategic planning skills. This course focuses on strategic planning for technology-based businesses. The main emphasis is corporate and investment strategy using current real-world examples. Each course member will have the opportunity to create a strategic plan and learn how to implement it in practice.

Conflict Management
Conflict is all around us, especially during tough business periods where resources are tight and tempers are shorter—but most people lack basic conflict management skills. Rather than react to conflict on a purely emotional level, learn to manage disputes and disagreements positively and proactively.

Conflict management training will teach you to recognize the causes of interpersonal conflict. Become aware of your emotional triggers to prevent explosive situations. Learn new strategies of conflict management that will improve your communication performance, and ultimately increase the success of your business initiatives.

Mastering Office Management Skills
Competing as a management assistant has become more challenging than ever before. Whether you are a high-flying executive secretary or a junior office assistant, this training course is designed to help you become an even more proactive professional, thus enabling you to maximize the support that you are able to provide your manager.

Operations Management
Operation Management is the efficient and effective implementation of the policies and tasks necessary to satisfy a company's customers, employees, and management. It is the management of systems or processes that create goods and/or provide services. Ongoing activities of designing, reviewing and using the operating system, to achieve service outputs as determined by the organization for customers.

This quality course presents strategic and managerial issues in order to emphasize that the decisions made by operations managers should be consistent with a corporate strategy shared by managers in all functional areas. It presents the operations tools and techniques for solving problems in the context of achieving a firm's overall goals and strategies, and provides a balanced treatment of manufacturing and services throughout.

Total Quality management
In order to achieve the very highest standards of quality and customer satisfaction it is necessary to embed quality right across the organization, in everything it does and with all staff. This is the underlying philosophy of Total Quality Management.

This Total Quality Management course provides a comprehensive look at Total Quality Management, what it is, how it can be used in all organizations and what the benefits are.

Office Manners and Office Etiquettes
Office Etiquette or Office Manners is about conducting yourself respectfully and courteously in the office or workplace - first impressions are important! Always act with honesty and dignity. Chewing gum and popping bubble gum in the presence of co-workers is neither cool nor dignified. NEVER do it whilst attending customers etc…!

This course is designed for creating responsibility in participants mind about all perspectives through which he/she may lose value of his/her business.

Engaging Groups in Communication
Communication takes on a whole new meaning when you’re not face-to-face. You need to understand the channels of communication open to you as a virtual team leader and then choose the right channel for the tasks at hand. Through this course, participants will learn how to engage people with proper communication channel to get most effective results.

Organizational Development
This 2-day workshop takes participants through the fundamentals of Organizational Development concepts and an exploration of how such concepts can be deployed for practical use in contemporary, fast-growing organizations. The workshop will enable OD and HR staff to look at case studies of how OD concepts are being employed in other organizations in the country and internationally.

Succession Planning
This course is basically designed for directors and managers responsible for or involved in the development of talent and succession planning within their organization. Participants are strongly encouraged to bring examples of succession-related problems in their organization for discussion and investigation.

Business Process Improvement
Our four-day Business Process Management training program is delivered solely in a private venue. It provides the foundation as well advanced skills for effective process management and breakthrough improvement. Participants are provided with hands-on use of a change management process and lean Six-Sigma tools for analyzing business processes, solving business problems, and implementing best practices. Participants take away learning that can be applied to successfully improve your organization's critical processes and create unique competitive advantage. The program consists of four one-day modules that can be taken in a consecutive format or spread out over several weeks.

Corporate Social Responsibility
The objective of this course is to provide an overview of corporate social responsibility (CSR), and introduce some of the CSR-related national and international guidelines and standards, discuss their relevance to the organizations, and the potential impact on their suppliers and subcontractors.

Change Management
Change is inevitable in most companies. Are you able to maintain your focus and effectiveness during critical periods? In this two-day course you will receive valuable tools and insights for navigating the most difficult aspects of personal and business evolution. Through group discussion, case studies, application activities and individual reflective exercises, you will learn how to manage your responses to sudden and ongoing change, enabling best possible productivity and maximum benefits across the organization.

Cost of Quality
What are quality related costs and how do you manage the costs within an organization? Find out on this one day interactive workshop, which explains the role of quality cost management in an organization and offers insights into the quality cost model and how to implement it. The workshop includes useful advice on how to develop a system to track costs, create an action plan and understand tools to support managing the quality costs in an organization.

Critical Thinking and Decision Making
In this contemporary world when everyone has to face a huge competition in every sector, the only thing which separate you from your competitors is your creative ideas or critical thinking and then to implement those ideas in effective manners. This course will help out participants how to be creative and then implement your creative ideas.

Emotional Intelligence for Managers
Having a high IQ alone may not necessarily equate to a high rate of success. Other factors such as self awareness, impulse control, persistence, self-motivation, being able to build and sustain inspiring work environments as well as engage others through empathy and positive relationships are qualities which set apart leaders who excel. These basic qualities are now commonly known as Emotional Intelligence, an array of non-cognitive capabilities, competencies and skills that enhance ability to succeed in coping with environmental demands and pressures. Research shows that an executive's emotional intelligence has clear links to their own performance as well as impacting everyone else around

This course will help participants to learn how to apply Emotional Intelligence to specific leadership situations to gain the authority and success you strive for as a leader. .

Self Awareness
The workplace is where people from diverse backgrounds come together every day to achieve organizational goals. This diversity invariably gives rise to conflict in terms of ideas, attitudes, perspectives, norms and values. Such conflict can be resolved by a culture of mutual respect and understanding. Through group activities and role-plays, this 2-day workshop will guide managers and team leaders to identify the conflict and its source, and to resolve it by discovering and applying their own strengths and weaknesses.

Time Management
Efficient time management is the key to getting the most out of your day—and to surviving the increased business pressure brought about by economic turmoil. From managing email to juggling multiple projects, this time management courses will help you reach your goals by learning how to budget your time wisely and effectively—and help you rethink and reprioritize on a moment’s notice.

Stress Management
Everyone is under stress and pressure of some sort for most of their working day and their home life. The sort of stress we see as a challenge or an opportunity is usually very stimulating and perceived as a good thing. This one day Stress Management Course is an opportunity to start managing pressure effectively and to develop an awareness of what tips you over from pressure into stress.

Performance Management
If you’re like most managers, performance management is stressful. Today’s business climate adds a new layer of uncertainty and accountability, making performance management even tougher to navigate. This seminar gives you the time-tested roadmap for developing and reviewing performance that aligns with rapidly changing priorities and organizational goals to help you stay focused and move your team forward.

Understanding the legal implications of discipline and grievance
This course is specially designed for managers because all managers need to understand the reasons for having discipline and grievance procedures and the effectiveness of those on in your organization. This will include looking at the legal implications of dealing with discipline and grievance, good practice and equal opportunities issues.

Career Development
Everything can change on a moment’s notice. That’s why you need to step up to the plate understanding your business, managing change, communicating strategically, leading, working in teams and juggling your new assignments with current responsibilities. This course will give you the career development skills you need to make a difference and grow in your career and your organization.

Moving from an Operational Manager to a Strategic Thinker
If you want to move from being a good manager to being a great manager, strategic thinking is imperative, especially when markets are erratic and unpredictable. Strategic thinking enables you to tap into the potential of your employees, understand the needs of your customers, and recognize your competition’s game plan.

This training program offers key insights and ideas into the core skills of strategic thinking as well as actionable steps. Instead of being buried in your department’s ongoing activities, you will become a valuable strategic thinker, an innovator, a persuasive player and a champion for change who adds value to your organization, your customers and your stakeholders.

Talent Management
Demographics are changing. Baby boomers are retiring. And the economy is nothing if not volatile. In order to create and sustain a culture of excellence, having a comprehensive talent management system is absolutely key. This cutting edge, two-day course will explain the building blocks of a talent management system and outline an end-to-end process of planning, developing, managing, and retaining employees throughout the organization. You’ll also understand how talent management can improve Human Resources’ ROI through an integrated HR infrastructure.

Taking this course could be the first step to ensuring your organization both attracts and keeps the employees it needs for future survival!

Mentoring Skills
Mentoring is not a new development process; it has been used successfully for a very long time. This course will raise your awareness towards the benefits of mentoring and enable you to successfully introduce a mentoring scheme into your organization.

Microsoft Project
This course provides practical guidance on how to plan and schedule projects using MS Project. On completion of the course, participants will have acquired the skills needed to create a new project; analyze and adjust schedules with date, dependency and resources constraints; customize and print Gantt chart views and reports; and record and review task progress against the baseline.

Technical Project management
This enriched program gives you three days of knowledge and practice in managing projects related to R&D, construction, capacity expansion, instrumentation and control, plant outages and other aspects of technical project management.

Reduce task cycle times to achieve the fast-track results required in the technical field. And you’ll be exposed to technical project management terminology, codes, conventions and performance standards of public and private sources, such as ISO, ANSI, ASME, IEEE and more.

Project Management
Projects have been part of the human scene since civilization started, yet the practice of project management is quite recent. The concepts and tools required to plan, organize, implement, and evaluate a project are equally applicable to such diverse ventures as launching of a space shuttle, managing the production of a software application, developing curriculum in primary education, or organizing a trekking trip to the K-2 base camp.

Information Technology Project Management
From planning, scheduling and controlling IS/IT projects…to managing critical interfaces with users and vendors…to balancing development needs with system maintenance…you’ll find your information technology project management solutions here!

In this course, discover how to optimize IT development and delivery processes so that you can bring every information technology project online more effectively, more quickly and on budget.

Six sigma approach to achieve Project Management Quality
Project success, consistent processes and superior results are just a few of the benefits gained by adapting the Six Sigma principles that world-class companies use to improve their project management quality. An expert practitioner will show you how to use the DMAIC (Define, Measure, Analyze, Improve and Control) approach defined by the Six Sigma system to pinpoint performance gaps and generate successful outcomes.

Risk Management
The importance of risk management can hardly be overstated. Awareness of risk has increased as we currently live in a less stable economic and political environment. The purpose of this risk management training course is to provide managers with a solid understanding of business risk and how to manage it. This risk management training course looks at risk from different perspectives and analyses the possibilities for managing it in each situation. It focuses primarily on operational, project, and reputational risk management.

Product management
This program is specially designed for managers, executives. This program will help you understand product management responsibilities and develop the skills necessary to champion the marketing process. You’ll learn how to develop winning products, work with detailed planning systems, correctly interpret financial data and share experiences with fellow product managers.

Project Risk Management
Risk management has become increasingly more visible as an integrated component of an effective project management plan. In this three-day course, participants learn to identify, analyze, prioritize and mitigate project risks. The course also explores risk response control. Based on experiential learning, participants practice risk management techniques by applying them to problems raised in a sophisticated case study.

Project Planning, Scheduling and Control Training
Today, businesses are focusing on project management as an effective way to manage a wide variety of issues. This course will provide a basic overview of the project management function, covering the fundamentals of effective project planning and control. The fundamentals provided in this course will help attendees establish an understanding of cutting edge project management concepts and methodologies. The format of the course is highly interactive and how-to oriented. Discussion of concepts and principles is followed by team exercises using a real project chosen by the attendees. The emphasis is on the practical application and adaptation of selected tools and processes to small projects.

Real World Agile and Integrated Project Management Training
This course is designed to provide participants with the concepts and skills necessary to manage or lead projects to success in the least time and at the highest quality. Agile and Integrated Project Management (A&IPM) is the culmination of multiple industry experience and has been proven to have aspects of what really works in dynamic environments. The format of the course is highly interactive and how-to oriented. Participants are required to partake in this exchange. Discussion of concepts and principles is followed by exercises. The emphasis is on the practical application and adaptation of selected A&IPM tools and processes to your needs and requirements.

Software Project Management
This project management training course is appropriate for project managers and team leaders, IT developers and testers and for business people who are involved in IT projects. Because the course shows how IT projects should be managed, from inception to post implementation review. This course covers a lot of material in 3 days yet is run in a relaxed manner and all will feel welcome.

Customer Service
Discover how to make every client connection a positive one—a skill that’s especially crucial during an economic downturn. This customer satisfaction training seminars demonstrate practical ways you can hold on to your valuable customer base and win repeat business. These customer service training courses also show you how to measure your organization’s ability to meet and exceed customer expectations.

Strategies Sales Negotiations
Discover how to influence them and improve your profits! Regain the seller’s advantage over today’s more sophisticated purchaser with the help of this strategic sales negotiation training. Learn the tools, techniques and savvy sales negotiation tactics that enable you to influence your buyer’s perception of cost, value and benefits. Close the sale by maintaining a flexible position that successfully counters your buyer’s negotiating moves.

Professional Selling Techniques
No matter how great your product or service is, or how talented a salesperson you are, you will not be able to close the deal if you cannot tell your clients how what you’re selling will benefit them. Through this intensive professional sales training seminar, you will learn how to gain your clients business by earning their trust.

You’ll leave this professional sales training workshop better equipped to develop presentations that meet your clients real needs…create a specific sales plan to achieve your sales goals…influence the right buyers and close the sale with ease.

Customer Service Excellence
Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This customer service training program gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

First Aid
Today's environment requires people of organizations at all levels and in all sectors to be equipped and trained to handle situations requiring urgent medical attention. This 2-day First Aid training session aims to assist organizational staff both support and admin level to become aware of how to treat injury and life-threatening medical situations with adequate and timely first aid.

General Security Awareness
In today's world, it is essential for both local and expatriate executives at all levels within domestic and international organizations to be security-conscious and very aware of the key elements that affect our security. This one-day program highlights these key elements of security and explains what strategies should be adopted at a personal and organizational level to reduce vulnerability.

Working safely in Confined space
This training program is made up of units from the Manufacturing Training Package. It is basically designed for those who will work in confined spaces or assist those who work in confined spaces. It provides learners with the opportunity to develop the knowledge and skills required to support site specific training in safe work procedures in confined spaces. This course is conducted in a flexible manner that will suit most clients.

Safe Working
This course has been designed to instruct personnel in the safe methods of working at height, in common situations found in live entertainment venues. E.g. theatre or touring concert shows.

Two days are required for the course which follows the stated syllabus. The theoretical and practical nature of the course enables it to be held in almost any venue that has flying facilities, 3-phase power and a quiet room for lecturing purposes.

Workplace Inspection Process
The purpose of a workplace inspection course is to identify hazards that could endanger the health or safety of anyone in the workplace so that corrective action can be taken. An inspection can also determine if established practices and procedures are being followed.

Transformational Training
Many organizations have or want to have internal trainers to conduct training for employees, partners, suppliers and other stakeholders. Such training can be about programs, services, about methods and processes, about organizational culture and management or about new ways of doing things. The expectations from such internal trainers are no less than those expected of professional external trainers. There is a need therefore to equip such internal trainers with the tools to take the training to a higher level of effectiveness.

In this interactive program, we will explore how to make training sessions more engaging and facilitative, with more two-way interaction to build higher levels of rapport and goodwill with the audience.

Training Needs Analysis
Training needs analysis allows you to directly link the skills needed within the organization with your current skill level.

This one day Training Needs Analysis training course will equip you with the skills required to carry out a training needs analysis. You will be able to make recommendations and implement findings to ensure a good return on your training investment.

Customer Management Training
It is no secret that progressive companies must stay ahead of their competitors by providing the very best in sustained customer management. This encompasses more than just adding new CRM technology. Companies need to become consistent and proactive about identifying their customers’ expectations of them, analyzing how well they stack up against those goals, and on delivering and meeting the customer’s objectives with world class customer management practices. This training program is designed to provide a road map to guide participants in the development and deployment of sustained world class customer management practices across all functional groups.

Community Mobilization
This 3-day program provides an introduction to the concepts, tools, methods and challenges of community mobilization. Community mobilization aims to create acceptance and ownership of the development project in the community and therefore a more sustainable project in the longer term. This entails learning; about the community, from the community and for the community to harmonize plans and resources.

Financial Management for NGOs
Many organizations face serious problems that block their development process due to ineffective financial management at organizational and project levels. Such organizations fail to operate in harmony with their stakeholders due to lack of transparency in financial operations, ineffective operational planning and an ineffective interface between the operations and finance of the projects / organizations.

This workshop has been specially designed to help such organizations and development sector professionals in overcoming their operational, planning and financial accounting needs. Although the first step towards growth is the willingness and commitment of the participants to bring change in their practice towards more professional planning, it is also necessary to have some tools for facilitating this process. This workshop will provide participants with a framework for making these changes possible.

Logical Framework Analysis
The objective of this course is to provide an introduction to logical framework analysis for project planning and monitoring processes, and to ensure that all participants leave the workshop with sufficient understanding to apply logical framework analysis in practice. The program helps participants to master the logic that relates the goal, objectives, outputs, activities, and inputs of the project, to introduce the complete procedure of constructing the Log Frame Matrix and instructional information to complete the matrix according to projects specifications.

NGO Management
Zigron Inc. offers this unique program known as NGO management. It mainly focuses on the management of the organization, setting up of the goals and objectives of NGO activities, thorough understanding of the organizational framework of NGOs, and distribution of portfolios among its members. NGO Management also involves devising of strategies and operational pathways, supervision and planning of financial and other policies and various other programs of the organization.

Project Cycle Management
This program aims to increase the capacity and skills of participants in project cycle management with a focus on project formulation and proposal and developing a Monitoring and Evaluation framework that ensures success implementation of the project.

At the end of the training, the participants should be able to identify the different stages of a project life cycle and their associated activities, apply appropriate tools for identification and assessment of the need of a project (problem identification, situation analysis, stakeholder analysis), link inputs, activities, outputs, outcomes and impact in a results chain (LFA), develop and apply LFA and other project planning and management tools, develop a Monitoring and Evaluation Framework for the project, and structure effective proposal documents that describe the full project cycle.

Proposal Writing for NGOs
This 2.5 days hands-on workshop will guide participants o¬n how to structure and write a persuasive project proposal that contains all the elements required by funding organizations. Participants will be required to prepare a pre-course project plan brief and will use this to develop a project proposal during the workshop.

Globalization Training
Just because your system has passed all user tests and has been successfully installed and operating doesn’t mean you will enjoy the same success when you try to repeat that process in another country. There are many cultural and social differences that can render a project successful in one culture and an abysmal failure in another.

Among the many considerations are: legal requirements, different business practices and business rules, economic differences, cultural differences and others. In this course we will examine some of those differences and adapt our design and implementation strategies accordingly. The course will follow a workshop format in that we will investigate approaches and solutions to the globalization of IT systems. This course is highly interactive and adaptive to participants’ interests and needs. A combined lecture and discussion approach is used and is accompanied by individual and team exercises.

Managing Chaos
This highly interactive time management training program offers attendees and their team an array of practical tools to help get things done in today's chaotic economic climate and constantly changing work environment. They’ll learn practical time management techniques for making structured decisions—even under pressure—to earn buy-in from bosses, coworkers and customers.

Leading Through a Recession
The true test of a leader is keeping his or her organization viable during a perilous recession. This exciting new seminar is specially designed to help you lead with a clear vision, credibility and confidence throughout the downturn and achieve ongoing success. You’ll uncover insights and strategies that can make a difference the first day back on the job, and help you mobilize your business to maintain the trust and loyalty of your customers, employees and shareholders.

Leadership and Team Development for Managerial Success
Managers who will be promoted are the ones who not only manage efficiently but also lead their teams effectively—and the ability to do this during tough times is the acid test. Developing leadership skills is crucial. Learn how to work in a horizontal mode of operation…apply a consistent theory in leading your team…and teach critical leadership skills to members of your team, so each and every one of them can lead the team in your absence.

Developing Executive Leadership
When the stock market is making you wonder about your organization’s future every day of every work week, it’s vital to be well-equipped to optimize your company’s performance—as well as your own career—with executive leadership training. To exhibit real executive leadership, you must be a visionary, a trailblazer, a strategist, a communicator, a coach, a diplomat and a politician. The world’s most successful leaders are able to focus on the big picture and uphold high standards while wearing many hats.

This intensive three-day executive leadership training program combines proven-in-action techniques with peer interaction and insights from the latest research to help you master the competencies of effective executive leadership.

Measuring and Maximizing Marketing ROI
With today’s tougher competition, market volatility and greater individual and team accountability, you must prove that your marketing efforts are getting the desired results. Now, discover various marketing ROI measurement tools—from financial techniques that measure traditional activities to research methods that measure attitudes, perceptions and other intangibles—and how to implement them. You’ll learn how to use marketing ROI results to generate more competitive product and service strategies.